Privacy Policy

Introduction

Dependable Title Services, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dependable4u.com (the "Site") or use our client portal at app.dependable4u.com (the "Portal").

Please read this Privacy Policy carefully. By using our Site or Portal, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Fill out our contact form on the Site (name, email address, phone number, and message)
• Subscribe to our newsletter via the resources page (email address)
• Create an account on our Portal (name, email address, phone number, and password)
• Place an order through the Portal (property information and related document data necessary for preparing or recording documents)

Public Record Information

When you use our Portal to prepare documents, we collect property-related information that is either already part of the public record or will become public record once your document is recorded with the county. This may include property addresses, assessor's parcel numbers, legal descriptions, and ownership information.

Automatically Collected Information

We use Cloudflare's free tier analytics service to collect basic, aggregated usage data about visitors to our Site. This may include information such as:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• General geographic location (city/region level)

We do not use cookies on our Site or Portal. All analytics are performed using server-side data collection that does not require storing data on your device.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To prepare, process, and record your documents as requested
• Communication: To respond to your inquiries submitted through our contact form
• Order Updates: To send you confirmation emails and updates about your orders
• Newsletter: To send you updates on real estate title services, industry news, and helpful guides (only if you subscribe via our newsletter signup)
• Account Management: To create and maintain your Portal account and provide authentication services
• Service Improvement: To understand how our Site and Portal are being used and to improve our services

Payment Information

All payment processing is handled by Stripe, a third-party payment processor. We do not collect, store, or have access to your credit card information or other payment details. When you make a payment through our Portal, you are subject to Stripe's privacy policy and terms of service.

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties. We do not share your information with title insurance companies, county offices, or any other external organizations except as described below:

• Service Providers: We use Resend for email delivery to send you order confirmations, updates, and newsletters. Resend only has access to the information necessary to send emails on our behalf.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information only for as long as you maintain an active account with us. When you close your account, all of your personal information is immediately deleted from our systems.

Please note that some information may remain in backup systems for a limited period for security and legal compliance purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Password protection for Portal accounts
• Secure hosting infrastructure provided by Cloudflare
• Regular security assessments and updates

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

Access and Correction

You have the right to access and update your personal information. You can review and modify your account information by logging into your Portal account.

Account Deletion

You may close your account at any time through the Portal settings. Upon account closure, all of your personal information will be immediately deleted.

Email Communications

You can unsubscribe from our newsletter emails at any time by clicking the "unsubscribe" link at the bottom of any newsletter email. Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders and account.

Third-Party Services

Our Site and Portal use the following third-party services:

• Amazon Web Services (AWS): Cloud hosting and infrastructure
• Cloudflare: Hosting, content delivery, and basic analytics
• Stripe: Payment processing
• Resend: Email delivery

These third-party services have their own privacy policies addressing how they use your information. We encourage you to review their privacy policies:

• AWS Privacy Notice: aws.amazon.com/privacy
• Cloudflare Privacy Policy: cloudflare.com/privacypolicy
• Stripe Privacy Policy: stripe.com/privacy
• Resend Privacy Policy: resend.com/legal/privacy-policy

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Your Privacy Rights

Our commitment to privacy includes going beyond what is required. In some states, such as Colorado, California and Texas, the law grants you all the below rights (subject to some limitations).

• Right to Know. You may ask us to provide to you information about our collection and use of your personal information. Specifically, you may request we provide you one or more of the following: the categories of personal information we collected about you; the categories of sources from which we collected your personal information; our purposes for collecting your personal information; the categories of third parties to whom we disclose your personal information; and the specific pieces of personal information we collected about you. You may also ask that we provide you a copy of your information in a commonly used, machine-readable format.
• Right to Delete. You may ask us to delete your personal information.
• Right to Correct. You may ask us to correct any inaccurate personal information that we have about you.
• Right to Opt Out of Targeted Advertising (Sharing). You may ask us to not allow third parties to collect your information on our website for targeting advertisements based on your activity across multiple websites. [This concept is known as “targeted advertising” in most places and “sharing” in California.]
• Right to Opt Out of Sales. You may ask us to not sell your information. As noted above, we do not “sell” your information.
• Right to Opt Out of Automated Decision-Making Technology. You may ask us not to use automated decision-making technology, including “profiling,” in connection with decisions related to the work opportunities and placements offered to you.

We will not discriminate against you if you exercise those rights. If you wish to exercise your rights, you may contact us at the address and email address set forth below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site and Portal after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: